6 Tips To Improve Your Communication Skills With Your Prospects

Good Communication Skills Are The Key To Your Success

One thing that I have learned over the past few years is we as online entrepreneurs need to get comfortable communicating with our prospects if we are going to have any amount of success in this business.

Last week I shared 9 Must Do’s when Communicating With Your Prospect and the response I received made me want to share a few more tips on how to improve your communication skills.

Let me start off by saying effective communication starts and ends with good listening. My mom used to tell me that the good lord gave us two ears and one mouth for a reason, I have learned this to be so true.

6 Tips To Improve Your Communication Skills With Your Prospects

So when you ask your prospect a question, shut up and listen!

Before I get to the 6 steps to great communication skills let me share this with you-> Always take notes when talking with your prospect, I don’t care if you are on the phone or in person this is the only way you will have all the information needed to follow through to the next steps.

6 Steps To Good Communication Skills

1. Greet Your Prospect

We all know the first thing we have to do when meeting with your prospect for the first time is to greet them Correct?

What this means is to get them to talk to you openly and freely. Do not move on until you know you have this down.

2. Qualify Your Prospect

The second step is to qualify your prospect, with this you will want to find out what they need, want or don’t want that pertains to your business.

You need to genuinely care about your prospect.

Now do they qualify?

Do they want what you have?

Do they want your help?

Do you want to help them?

This is your business so Yes you can decide if they are someone you are ready and willing to help.

3. Invite Your Prospect

This is simply asking for their presence, asking your prospect to do something.

The purpose of this step is to get your prospect to view your information on how this is going to give them what they need, want or don’t want.

Remember in the qualifying step they told you what they wanted now you need to show them how to get it.

Oh and use this if you get any objections, just guide them with the information they already gave you.

4. Close Your Prospect

Go directly to the close unless you are stopped with objections or questions.

Always ask your prospect when they are going to get to the inviting step (what ever they told you they were going to do above)

You invited them to do something Right?

Lets say it was to go and watch a 30 minute video, ok now you are going to ask them when they are going to have 30 minutes to get this done.

After they tell you what time this will be done, then go ahead right away and set up the next meeting with them.

Tell them you will go over everything at that point and make sure to tell them to write down any questions or concerns at this time as well.

5. Handling Questions And Answers From Your Prospects

Your prospect is dependent on you to help them get what they want, so work on getting your prospect beyond their objections.

This is something that is stopping them from getting what they need, want or don’t want.

Everyone has goals of some sort and they also have doubt. Get to the real objection and use what they already told you to help them get over it.

6. Follow Up With Your Prospect

The purpose of the follow up is to move your prospect towards what they stated they need, want or don’t want.

You want to move them towards following through and you must stick with them until they finally meet their goals.

All to often people get there prospects involved with something and then just leave them to figure everything on there own.

I am sick and tired of this kind of thing.

Take responsibility and help your prospect, this is what your intention was right?

SO JUST DO IT!

In reality, there is no magical skill that will guarantee your success; your marketing results will be determined by how good you are communicating with your prospect.

Having a positive attitude and becoming comfortable with yourself will go further towards converting your prospects to clients than all the hard-hitting sales techniques in the world.

So just be yourself and have fun, remember first impressions will either make or break you, so make your first impression a positive one.

As always, Thanks for visiting my blog.

Here’s To Success. Here’s To Happiness

Chery Schmidt

Chery Schmidt

Skype: cheryschmidt

chery@chery-schmidt.ws

P.S. Click HERE for insant access  9 Must Do’s when Communicating With Your Prospect  to learn How Start Communicating For Success!

 

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Comments

  1. Kyle Holcomb says

    This is another good post. It is full of great information! Prospecting is difficult and there is an art to it. If someone can master this, then they can build a very large, successful business. Thank you for sharing!

  2. says

    Good communication skills are badly needed in marketing or at work. It’s vital in the fact that you’ll talk to people face to face, via skype, chat or whatsoever. Communication if good can build trust and good reputation. Therefore, I concur that “Good Communication Skills Are The Key To Your Success”.

    The simple, but very revealing 6 tips to improve communication skills with prospects, is in no hesitation a great help to each of us. Marketers for sure will try to give it a shot and start building good reputation and foundation for their success.

    • says

      Hello Metz, I talk to people everyday inthis business and it always amazes me when I hear someone tell me that they do not know what to say to people, Really They are just people..

      Anways this is why I felt the need to share a few posts about how to communicate with your prospects, as you have stated it is a vital part of this business,,

      Thanks for sharing.. Chery :))

  3. says

    Hi Chery,

    I think the most important thing of all is to qualify our prospect. As an entrepreneur for most of my life the one thing that I learned the hard way is to qualify anyone who wants to connect with my products and/or services.

    There are so many people I won’t work with. Do I sound too harsh? Maybe, but I know immediately those who just want to jump all over me and take as much as they can, then never be satisfied. This type of personality I do not want.

    I rather have someone eager to learn and grow. That opens the door for both of us to connect and I can be more helpful to them in so many ways that it is a win win situation.

    I do have very strong boundaries and can spot a “vampire” when I see one. he he he

    -Donna

    • says

      Hello Donna, What an great comment, I am so happy you brought this up! This is yet another great reason we love what we o HUH? we get to choose whom we work with, Unlike in a traditional job where your boos does the hiring. Yikes I even had jobs where I didn’t like my boss all that much LOL..

      Thanks for sharing my friend, I do appreciate You.. Chery :))

  4. says

    Hi Chery,

    Good communication skills, of course, are useful when we interact with anyone–it is a two-way street. We all want others to pay attention to us (giving us “presence”). Hearing what others have to say is important, so we should practice active listening to improve this skill (as you learned from your mom). We need the self-awareness and emotional intelligence to tune in to our own emotions and understand how they affect the people around us and we can then respond appropriately during any conversation.

    Rachel recently posted Brand the Heck Out of Yourself!

  5. says

    6 excellent points and suggestions Chery!

    Anyone wise enough to follow your six extremely good points, without a doubt, will be and be well on their way to becoming a much better and far more effective communicator!

    And on several levels as well!

    Because the more we pay attention to our prospects, customers and clients on the initially front end of our relationship!
    The more we’ll reap long term repeat profits on the re-occurring back end of our entire process.

    You’ve made and shared six extremely critical points!

    Especially the one piece of advice, that your extremely wise Mother shared with you! We’d all be the better for following her extremely sage advice!

  6. says

    Hi Chery,
    What a pleasant surprise,
    Yet another post on Communication and Success or Prospect!”
    Great Going my dear friend!
    Yes, “Communication” is the Key word here, Unless we put that in a cool way we will surely miss lot of things on the way! One need to practice and learn this vital skill in our everyday life, not only in marketing field but also in all aspects of our life.

    You very well presented that in this post and yea, of course you connected it in this with the previous post too. But, Hey one thing i noticed in the post is that you said in the Post Script:
    “Click HERE for instant access 9 Must Do’s when Communicating With Your Prospect to learn How Start Communicating For Success!”

    But sad to note that a new visitor can’t reach there instantly since the HERE button is not linked to the page I mean the link is not connected or linked at all. Pl. fix this, also Chery i noticed two little typos there pl. fix it too. Have a Great Weekend.

    I am now working on my new venture the “Guest Post Business” in English and in my native language Malayalam. LOL :-) :-) :-)

    Keep Going my dear friend. :-)

    PS: Hey

    Best Regards

    ~ Phil

    • says

      Hello Philip, Thank you so much for checking out my new line at the bottom of my post, I got this all figured out with the colors and such and then Yes I could not get the link to go live GRRR!! Well I did the 4.0 upgrade last week and have had nothing but challenges since.. Not sure if you noticed or not but there is no images in my post either GRR Again!

      Yes I am working with GDI to get to the bottom of this and probably should not have published a new blog post this week, but thought what the heck if someone notices we will have something else to talk about HEHE So there you have it..

      Thank for your comment and visit I do appreciate you my friend.. Chery :))

  7. says

    Chery amazing flow!

    I love to think of sorting vs. qualifying. I can not judge anyone with their needs nor when they may want something. I just love getting to know people. Active listening vs. hearing. That is hard for most of us.

    When, we just be ourselves and leave selling junk out of the equation. It works better and more sorting is done. Hey, you may not have anything possible at the beginning to offer for enrichment. Yet, down the road during a normal conversation. Things seem to fall inline, per say.

    Great article and allowing us to really understand follow-up is key. Most lose out by just not following up within 72 hours. I found this to be the key for so many years.

  8. says

    Great tips! Most people forget the ‘qualify part’ and want to go straight for the close LOL and that is why most people are not effective. I think the 9 steps is a great guide for communciating with prospects.

  9. says

    Hi Chery,

    I enjoyed reading this article, and the way you’ve broken down the steps involved in the dialog you have with your prospects.
    I think the fine line, here, is between helping people get what they want, and telling them what they want. I see too many people, both network and affiliate marketers, tell people what they want, rather than ask them… and really listen to what they have to say.
    Listening is so critical. If you don’t listen, then you simply impose your objectives on your prospect. Now, that may get them to “buy” or “sign up”…. but it won’t get them engaged in the process. And if they’re not engaged, they’re not going to be an asset to your business.
    So, I totally agree, Chery… Listen. If they’re not a good fit for your product or business, move on… and let them move on. You’ll both be better off, and one day, they may move in your direction, not because you convinced them to… but because you gave them room to convince themselves.

  10. says

    Hi Chery,

    Good advice here. In the business world, it is always a good idea to improve your communication and networking skills for the benefit of yourself and your client. You always want to client to feel comfortable and be able to ready subliminal ques from a prospect. As you said, first greet them, and with a smile and some interaction. Test the waters a learn how to ask the right questions and communicate, make them feel at ease. And like you said, always follow-up. Thanks for sharing and re-iterating.

    Regards,
    Lawrence

  11. says

    Another gem, Chery!

    I’ve been advised in the past NOT to take notes while speaking with a prospect, because how can you write and listen too? As you’re writing, you may miss something important that the person is saying. But like you, I find I remember a whole lot more later when I’ve written a few things down about the person. And people really like it when you ask them how their sick child is doing, because it means you remember and you care!

    • says

      Hello Willena, I do take notes when talking to prospects because as you have stated people do like it when you remember something they told you about themselves.. Awesome Comment.. Thanks for sharing.. Chery :))

  12. says

    Hi Chery,
    Good advice. So many times people are brought into a program just as a number for the sponsor and no further contact is made. Very rude and bad business. Thanks for sharing the great tips.

    Have a great day.

  13. says

    Hi Chery! Like how you’ve broken this down to a nice clear process – and found point 4 particularly valuable. It’s important to put a ‘time’ on something otherwise it’s so easy just to let things slip with how busy everyone is these days.

    For the same reason I agree that the ‘follow up’ is really important – yet so often a step that is missed.

    If people are struggling with parts of this process I’ve found that it really does help role play with a friend :-)

    Best wishes, Lucy x

  14. says

    The problem I come across is that most people are keener on talking to you about the business they’re involved with and don’t want to join anything new. They might not be having much success but are persisting with it. How would you keep the conversation channels open in case they do become more receptive later? Or do you just move onto someone else who shows some initial interest?

  15. says

    Hello Chery!

    Wow, you have a great comprehensive list of steps to increase communication skills with your prospect!

    I wish more people paid attention. I know so many that just want to push and shove their products or services onto their prospect and get to the money. This is a huge mistake. As you state here, you have to get the prospect to open up first. Then you listen and pay close attention to what they want, and then qualify them.

    I have a lending background and I learned early on to qualify someone. There’s no point in getting further down the road to see that you cannon help them, or that they are not ready for help.

    Great post Chery! :)

    Deborah

    • says

      Right On Deborah! It does save both of you a lot of time if you just learn how to ask those questions and see if they even have a need for your help.. Thanks for the great comment.. Chery :))

  16. says

    Chery,
    Excellent suggestions … following up with your prospects is vital . Nothing worse than “forgetting” or not following through with a potential customer as they’ll slip right through your fingers …

  17. says

    I personally think the part most people have trouble with is the Follow Up. Most people either just leave it or perhaps are to scared to call a prospect back for fear of rejection.. But if they don’t call them back they will never know what the outcome could have been.

    You just need to make the call and see what happens… As long as your not attached to the outcome then everything will be just fine.

    Thank you for your post.

    Pain Relief Cure

    • says

      Hello William, I am so happy that you brought this up it is important no to get attached to the outcome, HUH? You do need to realize not everyone is going to want to do business with you.. Thanks for sharing, I do appreciate it.. Chery :))

  18. says

    Chery, You have done an excellent job in explaining how to improve your communication skills with your prospects. Qualifying and listening to your prospects is one of the most important skills you can do because it allows you to really learn exactly what your prospect is interested in. So many times we want to promote our services and what we can provide to potential clients without taking the time to find out if what we have is really what they need or want. Learning how to communicate better will make us better business owners.

  19. says

    Hi Chery,

    I love sales, it has always come easy to me and I suppose it’s because sales is nothing more than allowing people to buy. It’s part of the relationship building skills that are necessary to not only growing a business but also getting the things in life you want.

    I have always been under the premise that if the marketing is exceptionally good then sales is easy. Like you said, ask questions and then be quite. I learned that if I can create an 80/20 ration where they talk 80% of the time I talk 20% of the time then the odds really skew in my favor. I also take a lot of notes, it communicates that I’m listening and it helps me remember what they said better. There is just something magical about a pen to paper.

    In the end, people want to feel that they’ve been heard. If the sales person dominates the conversation then the prospect is left feeling like they haven’t been heard, understood or wanted. They are probably right.

    Listening, good questions, and then solve their problems… literally show them how they can get what they want or what a process might look like to get them where they want to be.

    The problem is too many business owners and sales people don’t know how to do that. It’s a fixed product or service for a fixed price. However, the prospect doesn’t want to feel like he or she is a plug and play commodity.

    I really enjoyed this post as well Chery. Thanks again for a well thought out sales process.

    I hope you have an amazing week!

    ~ Don Purdum

  20. says

    Thanks for these 9 tips Chery. Most valuable. it is really scary for me to get out and prospect- by phone or face-to face, but I am persisting and hopefully getting better as I go. These tips are most helpful.
    Have a great week.
    Liz

    • says

      Hello Liz, There is nothing to be afraid for my friend! They are just People! Just start a conversation, I am happy that you did indeed get some value here today and do hope you take my advice and start talking to people.. Thanks for your comment and visit.. Chery :))

  21. says

    Hi, Good communication skill is really a necessity in marketing. Always keep in mind that every good conversation starts with good listening too. Thanks for sharing your great tips. Great Read!

    • says

      Hello Sherill, OH yes that is why the good lord gave us 2 ears and only one month LOL Thanks for adding to the conversation here today I do appreciate it! Chery :))

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